Terms of service
Effective Date: October 1, 2026
These Terms & Conditions govern your use of the Pillovion website and your purchases from our online store.
By accessing our website or placing an order, you agree to these terms.
1. About Pillovion
Pillovion is an online retailer offering pillows, pillow covers, decorative pillows, support pillows, and related products.
Pillovion
596 Liberty Ave
Brooklyn, NY 11207
United States
Phone: +1 (929) 481-8079
Email: support@pillovion.com
2. Product Information
We make reasonable efforts to ensure that product information is accurate and up to date.
Product photographs may appear slightly different depending on your device, screen settings, lighting, or other factors.
Product dimensions, materials, colors, features, and specifications should be reviewed on the individual product page before purchase.
3. Product Availability
Product availability may change without notice.
If an ordered product becomes unavailable before fulfillment, we may contact the customer regarding available options, including a replacement or applicable refund.
4. Pricing
Prices are displayed on the applicable product pages.
Prices and promotional offers may change at any time.
A price change after a successfully completed order will generally not affect that order.
If an obvious pricing error occurs, we reserve the right to contact the customer and provide appropriate options.
5. Orders
After placing an order, customers will receive an order confirmation.
An order confirmation confirms that the order request has been received; it does not necessarily mean that the order has already shipped.
We reserve the right to cancel or decline an order in appropriate circumstances, including suspected fraudulent activity, product availability issues, obvious pricing errors, or circumstances preventing fulfillment.
If we cancel an order after payment has been received, an applicable refund will be issued.
6. Shipping
Shipping is governed by our Shipping Policy.
Standard shipping is free for eligible U.S. orders.
Estimated delivery times are not guaranteed dates.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before purchasing.
8. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access
- Interfere with website operation
- Introduce malicious software
- Abuse promotional offers
- Submit fraudulent information
- Use the website in a way that violates applicable law
9. Intellectual Property
Unless otherwise stated, website content such as text, graphics, logos, product descriptions, and other original materials may belong to Pillovion or its respective content providers.
You may not reproduce or commercially use protected website content without appropriate authorization.
10. Changes
We may update these Terms & Conditions from time to time.
The current version will be posted on this page.
11. Contact
For questions regarding these Terms:
support@pillovion.com