Privacy policy

Effective Date: October 1, 2026

Pillovion respects your privacy and is committed to handling customer information responsibly.

This Privacy Policy explains how information may be collected, used, and shared when you use our website or place an order.

Information We May Collect

Depending on how you use our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Customer service communications
  • Information necessary to process payments
  • Website usage information

Payment Information

Payments may be processed by third-party payment processors.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Pillovion does not need to store your full payment card number in order to process your order.

How We Use Information

We may use customer information to:

  • Process orders
  • Fulfill purchases
  • Arrange shipping
  • Provide tracking information
  • Process returns and refunds
  • Respond to customer questions
  • Provide customer support
  • Improve our website
  • Prevent fraud
  • Maintain website security
  • Comply with legal obligations

Service Providers

We may share necessary information with service providers that help us operate our business, including:

  • Payment processors
  • Fulfillment providers
  • Shipping carriers
  • Technology providers
  • Website service providers
  • Customer support providers

We only provide information reasonably necessary for the relevant business purpose.

Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality
  • Shopping cart functionality
  • Remembering preferences
  • Analytics
  • Improving website performance
  • Understanding website usage

Marketing

If you subscribe to promotional communications, we may send information about products, promotions, and updates.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in the message.

Data Security

We use reasonable security measures designed to protect customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including requests for access, correction, or deletion.

For privacy requests:

support@pillovion.com

Children's Privacy

Our website is not intended to be used by children to make purchases independently.

We do not knowingly use our website to collect personal information from children for unauthorized purchases.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary.

Any updated version will be posted on this page.

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