Frequently Asked Questions

Do you offer free shipping?

Yes. Free Standard Shipping is available on eligible U.S. orders.

How long does processing take?

Orders generally take 1–3 business days to process.

How long is Standard Shipping?

Standard Shipping generally takes 7–12 business days after processing.

How much is Express Shipping?

Express Shipping costs $9.99.

How long does Express Shipping take?

Express Shipping generally takes 5–7 business days after processing.

Do you ship outside the United States?

Currently, Pillovion ships to customers within the United States.

Do you accept returns?

Yes. Eligible purchases can be returned within 30 days after delivery.

Is return shipping free?

Yes. Eligible returns have no return shipping cost to the customer.

How long does a refund take?

Approved refunds are processed within up to 10 business days after the returned item has been received and reviewed.

Your bank or payment provider may take additional time to post the refund.

What if my item arrives damaged?

Contact support@pillovion.com with your order number and photographs of the damaged item.

What if I receive the wrong item?

Contact us as soon as possible at support@pillovion.com with your order number and photographs where applicable.

Can I cancel my order?

Contact us as soon as possible after placing the order. We will try to cancel it before fulfillment begins. Cancellation cannot always be guaranteed after processing or shipment.

Where are orders shipped from?

Pillovion uses fulfillment and logistics partners. Depending on the product and inventory availability, orders may be dispatched from different fulfillment locations.