Refund policy
We want our customers to have a straightforward shopping experience.
If you are not satisfied with an eligible purchase, you may request a return within 30 days after delivery.
30-Day Returns
Customers may request a return within:
30 calendar days from the date the order is delivered.
This return period applies to eligible purchases and is not limited only to defective products.
To request a return, contact:
Please provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos, if applicable
Return Shipping
Return shipping is FREE for eligible returns.
Pillovion will provide return instructions after the return request has been reviewed and approved.
Please do not send an item to an address that has not been provided by Pillovion.
Return Conditions
To be eligible for a return, the product must generally:
- Be returned within 30 days of delivery
- Be in its original condition
- Be unused and not intentionally damaged
- Include applicable original packaging where reasonably available
- Be returned according to the instructions provided by Pillovion
Because pillows and other bedding products may come into contact with the body, hygiene and product-condition requirements may apply.
If a product has specific return requirements, those requirements will be communicated on the applicable product page or by our customer support team.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product that is materially different from what was ordered
please contact us at support@pillovion.com as soon as possible.
Please provide your order number and clear photographs showing the issue.
After reviewing the claim, we may offer an appropriate remedy, which may include a replacement or refund.
Refund Processing
Once an approved return has been received and reviewed:
Refund processing time: up to 10 business days.
Refunds are generally issued to the original payment method.
After Pillovion processes the refund, your bank or payment provider may require additional time before the funds appear in your account.
Refund Amount
For approved returns, the applicable eligible purchase amount will be refunded according to this policy.
Because Pillovion provides free standard shipping, there is normally no standard shipping charge to refund.
Where applicable, original express shipping charges may be treated separately.
For damaged, defective, or incorrect products, Pillovion will review the circumstances and provide the applicable resolution.
Order Cancellation
If you want to cancel an order, contact us as quickly as possible at:
We will attempt to cancel the order before it enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to use the return process.